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FAQ's

Please find below a list of common questions potential users of an answering service typically ask. We hope these questions and answers will resolve most of the questions you may have regarding the use of an answering service. If you have further questions or are not sure how something is going to work, please contact us at sales@inboundservicesgroup.com or call 1-800-489-0460 to speak with one of our account specialists.

Q. In what ways may I receive my messages?

A. The choice is yours for any specific type of message delivery method.

  • Hold For Call In
  • Call And Give You Message
  • Call And Leave Message in Voice Mail For You
  • Alpha-Page
  • Digital Page
  • Text Messaging
  • E-Mail
  • Fax

Q. I have several people in my office that will receive messages, are we limited to all using the same delivery method?

A. No. You can use a different method for delivery for each person, the choice is yours.

Q. Is there a setup fee to start my account?

A. No, we have no setup fees. We bill in advance like any other service provider (cable, satellite, telephone, etc). Your first bill will be for your first month’s base rate, plus the next month’s base rate. After that you will pay your base rate plus any call overage amounts above your base plan due from the previous month. We bill every 28 days for a 13 time per year billing cycle as is the norm for the Telephone Answering Service Industry.

Q. When can I start?

A. As soon as we receive a completed protocol sheet and service agreement we can generally have you up and running in 24 hours, many times less!

Q. How do I get you to answer my calls?

A. For most businesses, this means answering calls placed to your existing office phone number. In this case, your office phone will need to be "forwarded" to the phone number our answering service has assigned to your account. Another scenario involves clients who wish to use the phone number we assign to their account as their main "business line". In this case, no forwarding is required as callers will be directly dialing the phone number we have assigned to your account. If you would like to learn more about call forwarding services, please call 1-800-489-0460 or e-mail sales@inboundservicesgroup.comm

Q. How will you answer phone calls to my account?

A. Everything about your account will be customized specifically for your needs. This includes the "answer phrase" we will use when answering calls, the information we collect from callers, information you may want us to provide to callers (your address, fax number, etc.), and you tell us how you want your messages to be delivered. A typical "answer phrase" go something like this: "Good morning, thanks for calling ABC Services, this is Jim, how may I help you today?"

Q. My business is not in the same state as your answering service; does this mean I will incur long distance fees when using your service?

A. No. You will never pay any long distance fees associated with your account. We can provide you with a toll free number for only $3.00/ billing cycle. You and your clients will use this toll-free number for your incoming calls. Any outgoing calls we make on your behalf including delivering messages via fax, alpha-pager, digital pager, telephone and text messaging will all technically be long distance calls from our service to you but we will absorb all of these costs as part of your service.
*A toll free number is not required to start service. Either way you will not be responsible for the additional cost of your outgoing calls.

Q. If I have a problem or issue with my account, how and when will it be corrected?

A. We have operators on staff 24 hours a day, 365 days a year who can personally deal with your issue. Most times, they will be able to resolve the issue, but in the rare instance they cannot, the issue can be escalated on a 24 hour basis to our management staff. You may contact our staff with your issue by calling 1-800-489-0460 or e-mail sales@inboundservicesgroup.com>

We appreciate the importance of each phone call placed to your business and will make every effort to correct any issues in a very timely manner.

Q. Can I pay my bill with my credit card?

A. Yes. You can pay your bill at any time with a credit card. We accept Visa and MasterCard. We also offer recurring credit card billing where you keep a credit card on file we charge once every 28 days. We also of course are happy to mail or e-mail you an invoice each month for payment by check as well.